Terms & Conditions
Welcome to the website of Chahat Pharmacy (“we,” “us,” or “our”). By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. About Us and Our Licences
This website is operated by Chahat Pharmacy, located at:
Address: Jaideo Bhawan, Gorakhnath Road, Beside ICICI Bank, Rajendra Nagar, Gorakhpur, Uttar Pradesh, India.
Chahat Pharmacy operates subject to applicable laws and valid licences required for the sale and dispensing of medicines. Medicines are dispensed under the supervision of a registered pharmacist, wherever required by law.
Drug Licence Number(s): [Insert Valid Licence Number(s)]
2. Eligibility
You must be at least 18 years old to place an order through our website.
If you purchase medicines for a child or another individual, you confirm that you are authorised to do so.
You agree to provide accurate and complete information when placing an order.
3. Prescription Medicines
Medicines classified under Schedules H, H1, X, and other prescription-only categories are supplied only against a valid prescription from a registered medical practitioner, as required by applicable law.
You must upload a clear and legible prescription or present the original prescription at delivery if requested.
Our pharmacist may contact you to verify the prescription and may reject or cancel an order if the prescription is missing, illegible, expired, altered, invalid, or otherwise doubtful.
If an order is cancelled because the prescription cannot be verified, any payment received for that order will be refunded, subject to applicable law and payment processing timelines.
Medicines and substances regulated under the Narcotic Drugs and Psychotropic Substances Act, 1985 (NDPS Act), will be supplied only where legally permitted and where all required authorisations and documentation are available.
The quantity supplied may be restricted to the quantity authorised by the prescription and applicable regulations.
4. Medical Disclaimer
Information available on our website, including product descriptions, intended uses, dosage information, and general health-related content, is provided for informational purposes only.
Website content does not constitute medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional before starting, stopping, or changing any medication.
Follow the dosage and usage instructions provided by your doctor or pharmacist.
In case of a medical emergency, contact your doctor or visit the nearest hospital immediately.
Chahat Pharmacy does not replace professional medical consultation.
5. Products, Pricing, and Availability
All prices are displayed in Indian Rupees (INR).
Applicable taxes will be included or separately disclosed, as required by law.
Medicine prices will not exceed the applicable Maximum Retail Price (MRP), wherever an MRP is prescribed.
Product prices, promotional offers, and availability may change without prior notice.
If an item is unavailable, incorrectly priced, or cannot legally be supplied, we may cancel the affected order and refund any payment received.
Product images are for illustrative purposes. Actual packaging, appearance, manufacturer, or batch may vary, subject to applicable product requirements.
A substitute medicine, including another brand containing the same active ingredient, will be provided only with your consent and any prescriber approval required by law.
6. Placing and Confirming Orders
Submitting an order through our website constitutes a purchase request. An order is confirmed only after it has been accepted by Chahat Pharmacy, generally through SMS, WhatsApp, email, or another confirmation method.
We reserve the right to decline, hold, or cancel an order for legitimate reasons, including:
Product unavailability or stock discrepancies.
Missing or unverified prescriptions.
Suspected fraudulent transactions or inaccurate order information.
Delivery addresses outside our service area.
Legal or regulatory restrictions on supplying a product.
If payment has already been received for an order that we cancel, the applicable refund will be processed in accordance with our Refund, Return & Cancellation Policy.
7. Payments
Chahat Pharmacy accepts the payment methods displayed at checkout, which may include:
UPI
Debit and credit cards
Net banking
Cash on delivery, where available
Online payments are processed through third-party payment service providers. We do not store complete payment card details on our website unless expressly disclosed and lawfully permitted.
If a payment fails but the amount is debited from your account, the reversal or refund will generally occur within 5–7 working days, subject to your bank or payment provider's processing timelines.
8. Delivery and Shipping
We deliver within our designated service areas: [Insert Service Areas].
Estimated delivery time: [Insert Estimated Delivery Time].
Delivery charges, if applicable, will be displayed during checkout.
Free delivery may be offered on orders meeting the minimum purchase value of [Insert Amount], where applicable.
Customers must provide an accurate delivery address and contact number.
Someone must be available to receive the order. Where legally required, we may request prescription documents or identification at delivery.
Customers should inspect the package upon delivery and report any damage, tampering, missing items, or incorrect products promptly.
Delivery timelines are estimates and may vary because of operational conditions, weather, location, or other circumstances beyond our reasonable control.
9. Order Cancellation
You may request cancellation before your order is dispatched by contacting our customer support team.
Phone / WhatsApp: [Insert Contact Number]
Once an order has been dispatched, cancellation may not be possible. Please refer to our Refund, Return & Cancellation Policy for further details.
Orders involving prescription medicines may be subject to additional verification and applicable legal requirements.
10. Customer Responsibilities
By using our website, you agree to:
Provide accurate, complete, and up-to-date personal and delivery information.
Submit only genuine, valid prescriptions when required.
Use the website only for lawful purposes.
Avoid fraudulent purchases, unauthorised transactions, or misuse of our services.
Refrain from attempting to disrupt, damage, or gain unauthorised access to our website or systems.
Submitting forged or fraudulent prescriptions may constitute an offence under applicable law. Chahat Pharmacy may refuse service and report suspected unlawful activity to the appropriate authorities where legally required or justified.
11. Privacy and Health Information
We collect and process personal information, including prescription documents and health-related details where necessary, to process orders, verify prescriptions, coordinate deliveries, provide customer support, and comply with applicable legal requirements.
Our handling of personal information is governed by our Privacy Policy and applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, to the extent applicable and in force.
We do not sell customers' personal information. Information may be shared with authorised service providers, payment processors, delivery partners, or authorities where necessary for legitimate business operations or legal compliance.
Please refer to our Privacy Policy for additional information about data collection, use, retention, security, and applicable rights.
12. Intellectual Property
All content on this website, including logos, text, graphics, product descriptions, images, design elements, and branding, belongs to Chahat Pharmacy or its respective licensors, unless otherwise stated.
You may not reproduce, distribute, modify, publish, or commercially use website content without prior written permission from the relevant rights holder, except where permitted by law.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Chahat Pharmacy shall not be liable for indirect or consequential losses arising from the use of our website or services.
To the extent legally permissible, our liability relating to a specific order will be limited to the value of that order.
Nothing in these Terms & Conditions excludes or restricts any consumer rights, statutory remedies, or liabilities that cannot lawfully be excluded or limited under applicable law, including the Consumer Protection Act, 2019.
14. Changes to These Terms
Chahat Pharmacy may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable laws.
The latest version will be published on this website. The terms applicable to an order will be determined in accordance with applicable law and the terms communicated at the time of the transaction.
15. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India.
Subject to applicable law and statutory consumer rights, courts with competent jurisdiction in Gorakhpur, Uttar Pradesh, may hear disputes arising from these Terms & Conditions.
Nothing in this clause limits any rights you may have to seek remedies before a competent consumer commission or other forum under applicable law.
16. Grievance Officer
For complaints, concerns, or grievances regarding our website, products, orders, or services, please contact:
Grievance Officer: [Insert Name]
Business Name: Chahat Pharmacy
Address: Jaideo Bhawan, Gorakhnath Road, Beside ICICI Bank, Rajendra Nagar, Gorakhpur, Uttar Pradesh, India.
Email: [Insert Official Email Address]
Phone / WhatsApp: 7042110757
Availability: 7 Am - 10 Pm
We will acknowledge complaints within 48 hours and endeavour to resolve them within one month, subject to applicable legal requirements and the nature of the complaint.
Contact Us
For questions about these Terms & Conditions, orders, payments, or pharmacy services, please contact Chahat Pharmacy through the official contact details published on our website.
Last Updated: 14 October 2026
By using our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.